Astromind Privacy Policy
Welcome to the Astromind Privacy Policy (“Policy”). This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use.
While you’re enjoying the Astromind mobile application (including the desktop version) (“App”), our websites and microsites (such as joinAstromind.com) or using our digital products and services (such as our competitions or surveys) (together, referred to in this Privacy Policy as our “Sites”), we collect some information about you. In addition, you may choose to use the App or Sites to share information with other users, including your friends and contacts (“Users”). We may also need to share your information sometimes.
WHO WE ARE
The App and Sites are operated by Astromind Unlimited LLC (also referred to in this policy as “we” or “us”), which is the controller of personal information collected and processed through the Astromind App and Sites.
1. COLLECTION OF INFORMATION
Registration Information
When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:
Name;
Email address;
Mobile number;
Gender identity;
Date of birth;
Photographs; and
Videos;
Once you register, you will be able to review and change this information at any time just by logging in to Astromind (other than your date of birth). It is your responsibility to ensure that your account details are kept up to date.
The information we collect helps to enhance the App and verify our Users (robots are not welcome!). Registration Information such as your name, gender identity, and age may be visible to other Users who view your profile page.
For Users who are California residents, the data we may collect falls within the following categories of “personal information”, as defined by the California Consumer Privacy Act (CCPA):
A. Identifiers, such as name;
B. Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;
C. Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age, gender identity, and medical conditions;
D. Commercial information, such as transaction information and purchase history;
E. Biometric information;
F. Internet or network activity information, such as browsing history and interactions with our Sites and App;
G. Geolocation data, such as mobile device location;
H. Audio, electronic, visual and similar information, such as photos and videos;
I. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
Profile Information
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, and other sensitive information which is open to abuse and misuse on your profile.
When you post information about yourself or use the messaging function to communicate with other Users, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on Astromind.
Profile Verification Information (Including Biometric Information)
For safety and security and to ensure you have the best possible user experience, we may require Users to verify their accounts and might ask for your phone number and, in some instances, we might also ask that you carry out photo verification. We want to make sure you are not a robot! And we also want to avoid fake accounts being created which can be used for malicious activities and cybercrime – they threaten the Astromind network and spoil things for everyone. This verification might be required by us for the prevention of fraud.
If you choose to verify your profile photo, we will scan each photo that you submit. The scan may include the use of facial recognition technology so that we can compare the photo you submit to your profile photo, to help ensure that you are who you say you are. We do not add the verification photos to your profile. We retain the scans so that we can verify you in the future and for our record-keeping purposes until we no longer need them for such purposes or for three years after your last interaction with us, whichever occurs first. After the applicable retention period expires, we take commercially reasonable steps to permanently and securely delete the scans from our systems.
Purchases Information
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.
Astromind uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behavior that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected Users can contact Astromind to contest the decision.
Geolocation Information
If you have given Astromind access to your location in your device settings, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device’s coordinates to offer certain features to you. This information helps us identify your physical location and we use it to personalize the App.
If you have given Astromind access to your location, but wish to turn this off, you can do so by the following methods:
iPhone app — settings, privacy, location services, Astromind
Android — settings, location, Astromind, permissions, location
Device Information
We may collect information about your device when you use the App including the unique device identifier, device model, and operating system, for a number of purposes, as set out in this policy. In addition, if you permit us to do so, the App may access your device’s address book solely in order to add someone to your contacts.
Links
We may keep track of how you interact with links available on Astromind including third party services by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.
When You Contact Customer Support
If you contact our Customer Support team via our Feedback Page, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you) for 6 years after deletion of your account.
Cookies and Similar Tracking Technologies
Astromind uses Cookies and other tracking technologies such as Google Analytics to identify your browsing device and browser, improve the website and make your experience a smooth one.
2. USE OF YOUR INFORMATION
Our main goal is to ensure your experience on Astromind is a strong one. In order to deliver an enjoyable experience to you, we may use your Registration and other information to:
offer you our services and features;
contact you with information about the App (e.g., updates and new features);
personalize the App/Sites and the content we deliver to you;
conduct research and analytics about how you use and interact with the App/Sites;
to test new technologies and processes designed to enhance and improve the App/Sites;
resolve disputes, troubleshoot problems and to enforce our Terms & Conditions;
investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.
to send you information about the promotions and offers we have available (e.g., specify the types of goods/services/offers to be provided via direct marketing) by direct marketing or other modes of communication – if you’ve signed up for our communications or otherwise told us it’s OK. We will not use your information in email direct marketing unless you give us your consent during the Account creating process or via Settings in the App (you can withdraw from marketing at any time via Settings in the App or by using the opt-out mechanisms and links provided in each message); and
protect our Users and third parties from harm.
Moderation Practices
We use a combination of automated systems and a team of moderators to monitor and review accounts (including photos and any other information uploaded onto user profiles) and messages for content that indicates breaches of our Terms and Conditions of Use. If an account or message meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached, the relevant account will be subject to a warning and the user’s access restricted and/or blocked. Affected Users can contact Astromind to contest the decision.
If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate or restrict access to your Account.
3. WHO WE SHARE INFORMATION WITH
Astromind does not share the information you submit to us to third parties for their marketing purposes. The information we collect when you use the website and purchase through it may only be shared or disclosed to a third party under the following circumstances.
Disclosures to Third Party Services Providers
Third Party Service Providers (“Contractors”) are entities that perform some professional tasks for us in the course of the services rendered to you. Contractors need your information before they can fulfil the contract we have with them. For example, to process your payment, we need to share your payment method information with our payment processor. Also, to deliver the items you have ordered through the website, we will need to forward your shipping information to the relevant shipping agent or company.
Please note: Contractors have obligations (through the agreement between Astromind and them) to keep your information confidential and for nothing else other than fulfilling the task we have hired them to perform.
Disclosures under the Law and to Protect Rights
Astromind may disclose personal information about you when such disclosures are believed to safeguard or protect our rights or other users; comply with the applicable law; to enforce our Terms and Conditions and the other agreements. These disclosures may include sharing information with law agencies, law enforcement and other organizations, responding to court orders and subpoenas for the protection of fraud and carrying out investigations against claims.
Please note: The disclosure of your information under this paragraph will not occur unless it is backed in writing and from relevant agencies.
Disclosures Under A Business Transfer:
Business transfers mean any sale of Astromind assets, a merger, consolidation, or acquisition. These are likely situations in the course of business. If any of these occurs, we will have no choice but to share information about you with the other company. For example, should Astromind be acquired by another entity, your personal information will be accessed and controlled by the acquiring entity.
If the transfer of information as described under this section is to countries outside the European Economic Area (“EEA”) or the European Union (“EU”), we will ensure such transfer is done in accordance.
4. WHAT OTHERS MAY SEE ABOUT YOU
Our App is designed to make it easier for you to connect with trainers, and for trainers to connect with you.
When using Astromind, you should assume that anything you post or submit on the App may be publicly viewable and accessible, both by Users and non-users of the App. While only trainers to whom you’ve reached out can see your profile, we want our Users to be careful about posting information that may eventually be made public.
Please be careful about posting sensitive details about yourself on your profile! Please remember that photographs that you post on Astromind may reveal information about yourself as well. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of this information and making it public to other Users.
Your Astromind profile and other information you make available via the App, including certain information added to your profile through third party accounts (see section 6 of this Privacy Policy for more information about this) may be viewed and shared by Users with individuals who may or may not be users of the App. For example, a User may recommend you to his or her Facebook friend(s) by taking a screenshot of your profile picture and sharing it, regardless of whether such friend(s) is also a User of the App.
If you log in to or access the App through your Google account or another third-party account on a device which you share with others, remember to log out of the App and the relevant third-party account when you leave the device in order to prevent other users from accessing your Astromind account.
5. OUR POLICY TOWARDS AGE
Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use Astromind.
Astromind does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration.
6. SECURITY
At Astromind we pride ourselves on taking all appropriate security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.
Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
Please make sure you log out of your Account after use;
Please don’t share the password you use to access your Astromind account with anyone else;
Change your password periodically.
We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.
7. LINKING OTHER ACCOUNTS TO Astromind
Using Your Social Media Details to Sign In to Astromind
If you register or sign in with your Google account or Apple ID, you give Google and Apple permission to share your login, a name (that can be edited by you) and an email (you can choose to hide your email and Apple will create a random email address so your personal email can stay private). This email address will be linked to your Astromind account and will be used to retrieve your Astromind account.
We will then use this personal data to form your Astromind account. If you remove the Astromind app from your Google settings, or from your Apple ID, we will no longer have access to this data. However, we will still have the personal data that we received when you first set up your Astromind account using your Google or Apple ID (you must delete your account entirely for us to no longer have access to this data).
8. YOUR CALIFORNIA PRIVACY RIGHTS
For Users who are California residents, you have the following rights (in addition to those listed at section 10 below) under the California Consumer Privacy Act, and you have the right to be free from unlawful discrimination for exercising your rights under the Act:
You have the right to request that we disclose certain information to you and explain how we have collected, used and shared your personal information over the past 12 months.
You have the right to request that we delete your personal information that we collected from you, subject to certain exceptions.
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at [email protected].
From time to time, as part of a joint promotion with a third party, we may, if you participate in such promotion, disclose your contact information to the third party to allow them to market their products or services to you. Where this is a condition for participation in a promotion, we will always let you know before when you enter the promotion. Please follow the instructions provided to you by third parties to unsubscribe from their messages.
In addition, under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users’ personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users’ online activities over time and across different online services when the users use the operator’s service. We do not knowingly permit third parties to collect personal information about an individual User’s online activities over time and across different online services when using the App.
9. YOUR RIGHTS
Privacy laws applicable in your country may give you the following rights:
Right to be informed: what personal data an organization is processing and why (we provide this information to you in this Privacy Policy).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.
The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your country. You should make yourself aware of the rights you have under applicable privacy laws in your country.
If you want to exercise any of your rights listed above please email [email protected]. For your protection and the protection of all of our Users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.
If you have a concern about how we have processed your request or your personal data, you should contact us in the first instance via the contact details listed above.
If you feel we have not resolved your concern, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you live in a country or territory located in the European Union (EU) or European Economic Area (EEA), you may also get in touch with your local Data Protection Regulator. If you live in a country outside the EU, you may have the right to lodge a complaint with your local privacy or data protection regulator.
10. DATA RETENTION AND DELETION
We keep your personal information only as long as we need it for the legal basis relied upon (as set out in Section 2 above) and as permitted by applicable law. Please see “Profile Verification Information (Including Biometric Information)” in Section 1, above, to learn about our retention policy with respect to biometric information.
When your Account is deleted, we make sure it is no longer viewable in the App. For up to 28 days, it is still possible to restore your Account if it was accidentally deleted. After 28 days, we begin the process of deleting your personal information from our systems, unless:
we must keep it to comply with applicable law (for instance, if you make purchases within the App, some personal data may be kept for tax and accounting purposes);
we must keep it to evidence our compliance with applicable law (for example, if an account is blocked, we keep some account information and a record of the behavior that led to the block – this information is retained for evidential purposes in case of queries or legal claims concerning the block);
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security (for example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account).
Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by others. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information, they may retain such information to the extent permitted under their terms of service or privacy policies.
11. CHANGES TO THIS POLICY
As Astromind evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at www.joinAstromind.com/privacy. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Astromind.
Effective Date
This Privacy Policy was last updated August 16th, 2023.
12. QUESTIONS AND CONTACT INFORMATION
If you would like to contact us for feedback, questions, comments, complaints, and otherwise update the personal information we hold about you, reach out to Astromind Unlimited through our Privacy Compliance Officer at [email protected] or mail us at:
Astromind Unlimited, LLC
335 E 14th St, PO Box 1486
New York, NY 10009
For any notice Astromind wishes to send to you regarding your information or our services, we shall reach out to you via your submitted email address and/or telephone.
